THE AVA RESEARCH DIFFERENCE
Ava Research is a qualitative market research recruitment company providing a variety of recruitment services Australia wide. We are one of the few recruitment companies that operate fully inhouse allowing the recruiters and project managers to work closely together to ensure we secure top quality respondents for your projects. Quality control is key to ensure a project runs smoothly.
Our fully customised software recruitment process enables us to manage recruitment at every stage to ensure full attendance for you on the day! At Ava Research, you have One central point of contact for your projects. We provide group rooms in the heart of Sydney City. At Ava Research, you have One central point of contact for your projects. Ava’s Team Members are immersed in our Client’s culture from the point of selection, through initial training, and ongoing coaching and development; ultimately this allows us to exceed the Client’s “Best Practices” requirements. The following is how we accomplish this.
Our Approach To Quality
We follow the standard compliant processes for engagement with our clients to ensure highest quality of service, meet our Service Level Agreements. We constantly improve on the processes and customize for each client to ensure suitable mapping of tasks assigned to processes that are repeatable and measurable. We define metrics to constantly monitor our performance and adherence to expected service levels. Constantly seek customer feedback to ensure we can improve continuously and to provide better service.
- Cost effective, value driven pricing
- Constantly refreshed & updated database
- Multilingual Capabilities
- Experts with diversified Contact Center experience
- Help Desk and Tech Support
Reporting and Technology
- Voice, chat and email performance in stand alone and cumulative formats
- Insights into preferences, satisfaction, improvement opportunities & customer data
- Customized reports as per project requirements, validation from client
- Full Backup and Recovery Systems
- Software Based Logical platforms enabling change of process, call flow “on-the-fly”