People, culture and values
The customer must be satisfied, come what may. ‘Customer delight’ must be achieved in every communication and transaction.
The company must emerge and remain as the client’s most reliable
partner and act as an extended team.
Respect must be given to every customer in each and every interaction.
Always practise honesty and keep all promises made to the client.
Encourage innovation, to continuously improve processes, deliveries and customer experience. Invite and involve participation of everyone concerned.