Why Ava Research

Why Ava Research

At Ava Research, you have One central point of contact for your projects.

To ensure this, Ava’s Team Members are immersed in our Client’s culture from the point of selection, through initial training, and ongoing coaching and development; ultimately this allows us to exceed the Client’s “Best Practices” requirements. The following is how we accomplish this.

  • Cost effective, value driven pricing
  • Constantly refresh& updated database
  • Shore-Blending
  • Multilingual Capabilities
  • We have experts with diversified Contact Center experience
  • Help Desk and Tech Support

Quality Assurance

  • We follow the standard compliant processes for engagement with our clients to ensure highest quality of service, meet our Service Level Agreements.
  • We constantly improve on the processes and customize for each client to ensure suitable mapping of tasks assigned to processes that are repeatable and measurable.
  • We define metrics to constantly monitor our performance and adherence to expected service levels.
  • Constantly seek customer feedback to ensure we can improve continuously

Customized Reporting

  • Voice, chat and email performance in stand alone and cumulative formats
  • User information such as preferences, satisfaction, improvement opportunities and customer data
  • Customized reports as per project requirement, validation requirement from client end.

Technology

  • Alternate Telecom and Data Routing
  • Full Backup and Recovery Systems
  • Software Based Logical platforms enabling change of process and call flow “on-the-fly